REFUND POLICY

MEMBERSHIP POLICIES

Full Refund of Membership Dues:  Students must cancel their membership no later than 72 hours after purchase if they wish to receive a full refund of membership dues paid at initiation. Start up fees are non-refundable. Students must follow the cancellation procedure as outlined in the Membership Agreement.

Partial Refund of Membership Dues:  A partial refund of one month's dues will be made upon written notice of termination within seven (7) days of membership agreement signing.  No other refunds shall be made at this time.  No refunds at all after 7 days of membership agreement signing.

Membership Status Change:  Students who wish to change their billing information, downgrade, freeze, hold or cancel their monthly dues, may do so with a 7 day notice prior to the 1st of the next billing month.  This needs to be done in writing with the Front Office. 

 LEVEL 1 COURSE POLICIES

Late Registration:  Students who wish to join any Level 1 Course after missing the first week of class must take a private lesson to catch up on missed material.  All Level 1 Courses are closed for registration after the second week of class has finished.  Students who wish to register after the closing date will be registered for the next month's course.

Missed Classes:   Due to the limited availability of Level 1 classes neither make-ups nor refunds can be offered.  In addition, unused classes expire at the end of the month.  Students who have missed a Level 1 class must either take a private lesson or repeat the course to ensure all material is completed prior to moving up to the next level.

Full Refund of Level 1 Course Dues:  Students who have pre-paid for any Level 1 Course at the Guest rate must cancel their participation no later than 72 hours after purchase if they wish to receive a full refund.  Students must cancel by submitting a signed letter to the La Luna Front Office complete with student contact information, the course being cancelled, and reason for cancellation.

PRIVATE LESSON POLICY

Required Pre-Payment:  Students must pay for all Private Lessons at the time they are scheduled. Payment can be made over the phone by credit card or in person by cash, check or credit card.  Once scheduled, private lessons are not transferrable or refundable but may be rescheduled for a later date.  Individual private lessons or private lesson packages carry no expiration date.

24 Hour Cancellation Policy:  Students must provide 24 hour notice of cancellation in order to reschedule a Private Lesson without penalty.  If 24 hour notice is not provided, the lesson will be forfeited.  When 24 hour notice occurs on a weekend or holiday, notice must be provided on the next earliest business day.  In the event La Luna cancels a scheduled private lesson with less than 24 hour notice, the student will receive their next Private Lesson for only $25.

RETAIL MERCHANDISE REFUNDS 

Full refund on retail merchandise returned within 7 days of purchase with the receipt will be issured. All products must be in new condition (shoes cannot show any wear on the soles) and in original packaging. No returns or exchanges after 7 days.  Gift Certificates are non-refundable.